EmpowerMe's Response to the Coronavirus (COVID-19) 


We are committed to protecting the safety and well-being of our residents, their families, and our employees. As concerns grow over the potential for spread of the Coronavirus within the United States we want to assure you we are monitoring the situation closely and preparing for its potential impact. 

Our Policies 

Below are the policies we have put in place effective immediately to help prevent the spread of COVID-19.

Last Updated -3/25/2020 

Our Policy

Here is a direct link to our Coronavirus Policy and Procedures detailing the steps our communities will take to maintain a state of readiness for the prevention of and prompt response to a Coronavirus (COVID-19) outbreak.

COVID-19 Rehab Policy
COVID-19 Pharmacy Policy
Client Screening Tool 
COVID-19 Test Pricing

Last Updated -3/25/2020 

Our Client's Policies 

We are abiding by all COVID-19 related policies in place at the senior living communities we serve, in addition to taking the necessary steps to reinforce the infection control processes we have always had in place. We are following the guidance provided by the Centers for Disease Control (CDC), Center for Medicare Services (CMS) and other federal and state healthcare authorities. 

Last Updated -3/25/2020 

Employee Resources 

Effective now through April 30th, we have put a travel policy in place to help protect our residents and employees. Additionally, in order for our communities to be proactive and prevent COVID-19 from spreading through our employees, an employee log has been created for each community to keep track of critical information. 

Travel Policy
Approved Employee Screening Tool 

Actions We Have Taken 


Preparedness 

  • Implemented our Coronavirus Policy and Procedures plan 
  • Created specific guidelines related to COVID-19 
  • Established specific travel guidelines related to COVID-19 
  • Response protocols and communication plans in place 
  • Created a corporate Coronavirus Response Team to support our clients 
  • Actively monitoring all media, public health authorities, hospital sources, CDC, etc. for updates 
  • Ordered personal protective equipment organization-wide and are continually assessing our supply capacity 
  • Ensuring all sanitization protocols are in-line with our COVID-19 policy and procedures 


Communication 

  •  Constant communication with clients, residents, their families and staff
  • Utilizing social media to make updates  
  • We have notified all vendors and suppliers regarding our policy and safety requirements  

 

Rehab

  • Monitoring all staff daily (before they interact with anyone)to ensure they do not exhibit signs and symptoms of the virus
  • We test our therapists weekly for COVID-19 to ensure they are not silent carriers. This safety measure is to safeguard our clients and staff.
  • Practicing social distancing, seeing only one patient at a time in the therapy gym or providing rehab in the resident's apartment
  • We believe that given the rapid spread of the coronavirus and with guidance from the CDC and State & local health departments, the decision to promote social distancing is prudent and necessary
  • Continuing to offer therapy to our residents, so they do not experience a decline in functional mobility
  • Individuals under the age of 18 are not permitted to visit the EmpowerMe clinic 
  • Delivery services made to the clinic's front door between business hours of 9:00 am to 5:00 pm
  • Vendors will not be allowed entry to the clinic
  • Those that have traveled outside the U.S. in the last 30 days, or come into close contact with someone who has traveled outside the U.S. in the previous 30 days, shall not enter an EmpowerMe Rehab clinic for a minimum of 14 days after they or their close contact has returned to the U.S. and confirmed as not having any signs or symptoms of the Coronavirus (COVID-19), cold or flu-like symptoms
  • All permitted visitors will go through our Signs & Symptoms screening, including a temperature check  

Pharmacy

  • Monitoring all staff daily ( before they interact with anyone )to ensure they do not exhibit signs and symptoms of the virus
  • Disinfecting all hard surfaces, including our SynMed, with disinfectant proven to kill COVID-19  
  • Ensuring safe delivery of all medications
  • Pharmacists are available 24/7 to answer calls, provide support and assist clients
  • Following each client's COVID-19 policies and procedures for each community we serve
  • Working closely with providers and clients to ensure all medications are filled timely and ensure access to their prescriptions they need through services like early refill authorizations and prescription delivery services

Media Response

We are committed to protecting the safety and well-being of our clients, residents, their families, and our employees. As concerns grow over the potential of the spread of the novel coronavirus (“COVID-19”) within the United States we want to assure you we are monitoring the situation closely and preparing for its potential impact. 

Nothing is more important than the safety of the clients we serve, and we are putting extra attention into our infection control procedures we have always had in place. We have implemented our COVID-19 Policy and Procedures which outlines a travel policy and provides additional education and training and resources. These resources included flu shot reminders, hand washing techniques, proper sanitization procedures, etc.  

We are abiding by all COVID-19 related policies in place at the senior living communities we serve, in addition to taking the necessary steps to reinforce the infection control processes we have always had in place. We are following the guidance provided by the Centers for Disease Control (CDC), Center for Medicare Services (CMS) and other federal and state healthcare authorities. The steps we have taken include monitoring our staff daily in both pharmacy and rehab teams (before they interact with anyone) to ensure they do not exhibit signs and symptoms of the virus. We are also practicing social distancing, seeing only one patient at a time in the therapy gym or providing rehab in the resident’s apartment 

It is very important for us to continue to offer therapy to our residents so they do not experience a decline in functional mobility. Continuing our residents’ progress to becoming the best they are equipped to be important now more than ever. Many residents look forward to their daily interactions with the therapists, as it provides social interaction in a time when they have fewer opportunities to participate in group activities or visit with relatives. 

Pharmacy services will not be disrupted during this time. Our team is available 24/7 to answer any questions and are working closely with providers and clients to ensure all medications are filled timely and ensure access to their prescriptions they need through services like early refill authorizations and prescription delivery services.

We will continue to monitor the situation closely and evaluate information and guidance provided by state and federal agencies to inform future decisions. We appreciate your understanding and cooperation during this time. We are committed to providing timely updates as information changes to our residents and their families. For additional media inquiries, please reach out to Samantha Prinster, Corporate Director Communications.  

Email our Corporate Communications Team